Communication
How to Communicate with Your Customers in a Crisis
In a fast-moving crisis, it’s important for leaders to communicate with empathy and honesty — not just internally, but externally […]
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Don’t Leave Out Facts To Make Your Point
At a recent event, the host wanted to make the point that businesses need to help solve the world’s problems. […]
The post Don’t Leave Out Facts To Make Your Point appeared first on The Modern Observer Group.
Customers Are Rarely Right But You Have To Make Them Think They Are
We’ve all heard the axiom, “The customer is always right.” Most of us have experienced the opposite. Customers rarely know […]
The post Customers Are Rarely Right But You Have To Make Them Think They Are appeared first on The Mo…
Project Confidence in Your Next Presentation
Many of us feel anxious when we’re speaking or presenting at a big meeting, but there’s lots of research on what you can do to look confident and competent in front of an audience. The key is to pay special attention to your body language. Make eye con…
Coaching an Employee to Solve Problems in New Ways
Sometimes an employee gets stuck while solving a problem. They try once and, when they fail, either give up or try again with the same method. You can help a direct report expand their tool set and consider new approaches with coaching. Start off by as…
Do You Know Where Your Leads Are?
Defining your approach to qualifying and tracking leads can drive a ton more business…some ideas from Marc Kitz, Sales Coach! How easily can you/your company answer the following questions: How are your leads qualified? How are your leads tracked? Th…
Check The Tone of Your Message Before Hitting Send
When teams are working remotely and stress levels are high, it’s all too easy to miscommunicate. Even well-intentioned messages can be misconstrued. So how do you avoid sending a Slack message or email that could be interpreted as passive-aggressive? O…
Make An Impact In Virtual Meetings
A video conference isn’t just a meeting over video — it’s an entirely new experience and requires us to adapt our perspectives, habits, and tactics. Here are a few ways to adjust to this new norm. Every presentation coach will tell you that direct eye …
If You Can’t Name Your Company, You’re In The Wrong Business
Often I meet someone at a networking event who tells me they are a consultant. I follow up by asking what kind of consultant. They will toss around all kinds of buzzwords. They won’t say what company they work for. They are vague about what they …
How To Encourage Participation During Virtual Meetings
It’s hard to get people to pay attention in meetings when everyone’s in the same room — let alone if they’re all calling in from home. How can you get people to actually participate in a virtual meeting? The key is to create structured opportunities fo…