What Is Your Customer Looking For?
It’s very common for business owners to say “everyone can use us.” In reality, not everyone is going to be […]
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Customers Are Rarely Right But You Have To Make Them Think They Are
We’ve all heard the axiom, “The customer is always right.” Most of us have experienced the opposite. Customers rarely know […]
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A Tale Of Two Customer Service Calls
Bad customer service is ubiquitous. Recently, I dealt with two companies. One who was a perfect example of what not to do and one who blew me away. The first company is Adobe. I have used Adobe software for over twenty five years. Periodically they ins…