consulting
[email protected] Is Not A Business Email
You only get one chance to make a first impression. Very often that impression is made through email. Making the right impression can be very simple and yet many small business owners fail to do it. Get a business email. You wouldn’t put y…
Don’t Be Afraid To Get Out Of A Business
Several years ago Nick At Nite started producing original programming. While their initial offerings were successful, later shows failed to grab an audience. As a result Nick At Nite recently announced they are getting out of the business of original p…
The Problem With Your To Do List
To do lists and schedules are valuable time management tools. They help you keep track of what needs to be accomplished and when things need to be done. However, they have a major drawback that limits your success. It is very easy to get stuck in your …
Why Your Data May Be Useless
With so many companies focusing on analytics there is more data out there than ever before. Before you rely on it, however, you need to make sure you have one more item: context. Without the proper context, data can be manipulated to prove almost anyth…
Unsilo Your Knowledge
It is common for people to try to stay up-to-date in their chosen profession. I.T. people study up on the latest technology, marketers keep up with the latest marketing techniques, etc. The most successful businesspeople go beyond their silo. They lear…
A Tale Of Two Customer Service Calls
Bad customer service is ubiquitous. Recently, I dealt with two companies. One who was a perfect example of what not to do and one who blew me away. The first company is Adobe. I have used Adobe software for over twenty five years. Periodically they ins…
What Goes Into Your Pencil?
When was the last time you really thought about your pencil? It sits on your desk until you need it. Let’s face it, you probably take it for granted. Take a moment and think about what had to happen for that pencil to get to you. Graphite had to …
How Clean Is Your Bathroom?
The bathroom tends to be one of the most overlooked areas in a business. This also makes it one of the most telling places. Your bathroom tells a lot about how you do business. The bathroom represents the attention to detail. Is it clean? Is it pleasan…
The Key To Success Is Action
For many years, books like The Secret have popularized the idea of the law of attraction. The idea that putting your thoughts out into the universe to create results is a compelling one. It is also an important way to maintain a positive mindset. Howev…
Rely on Others to Improve Yourself
There’s a common misconception that individual development needs to happen…individually. Nothing could be further from the truth. Despite our common cultural notion of “self” improvement, the most successful efforts to self-improve have other people at…