customer service


What Is Your Customer Looking For?

It’s very common for business owners to say “everyone can use us.” In reality, not everyone is going to be […]
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A Tale Of Two Customer Service Calls

Bad customer service is ubiquitous. Recently, I dealt with two companies. One who was a perfect example of what not to do and one who blew me away. The first company is Adobe. I have used Adobe software for over twenty five years. Periodically they ins…