strategy
Customers Are Rarely Right But You Have To Make Them Think They Are
We’ve all heard the axiom, “The customer is always right.” Most of us have experienced the opposite. Customers rarely know […]
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Information Needs Context
In today’s world, everything depends on information. Metrics are crucial understand how you are progressing. The truth is that information […]
The post Information Needs Context appeared first on The Modern Observer Group.
Yes, Virginia, There Is A Santa Claus
Every year at this time we republish this 1897 editorial from the New York Sun. Right-year-old Virginia Hanlon wrote to the paper to ask if there was really a Santa Claus. In 2020, the response is just as appropriate if not more so. With everything we …
Uncomfortable Creating Process? Think Of Them As Traditions
What is your favorite holiday tradition? Is it going to a specific place? Singing carols? A particular meal that you make every year? Whatever the tradition is, it brings with it a feeling of happiness and comfort. You look forward to them. Every tradi…
Realistic New Year’s Goals
By: Cailin McBee 2020 has been one of the most challenging years in modern times. Now, more than ever, our health should be on the forefront of our minds. When the New Year arrives, many people make resolutions; but chasing unrealisti…
Three Tips For Getting In The Zone
You’re standing at home plate. Your bat is back and ready to swing. The pitcher throws the ball. It looks like it is coming towards you in slow motion. You aim the bat and take your swing. You connect and the ball goes flying towards the outfield…
Project Confidence in Your Next Presentation
Many of us feel anxious when we’re speaking or presenting at a big meeting, but there’s lots of research on what you can do to look confident and competent in front of an audience. The key is to pay special attention to your body language. Make eye con…
Coaching an Employee to Solve Problems in New Ways
Sometimes an employee gets stuck while solving a problem. They try once and, when they fail, either give up or try again with the same method. You can help a direct report expand their tool set and consider new approaches with coaching. Start off by as…
Make the Most of Leadership Coaching
Executive coaching can be a big boost to both your performance and job satisfaction. But before you start working with a coach, you need to ask yourself whether you’re ready to do the work. To truly reap the benefits of coaching you must be able to tol…
Close The Loops
In the book Getting Things Done by David Allen the author talks about closing the loops. This is an important part of both the GTD method and the Businetiks system. In today’s hyperspeed stressful world it’s a useful lesson for anyone to le…