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Why Your Data May Be Useless
With so many companies focusing on analytics there is more data out there than ever before. Before you rely on it, however, you need to make sure you have one more item: context. Without the proper context, data can be manipulated to prove almost anyth…
Unsilo Your Knowledge
It is common for people to try to stay up-to-date in their chosen profession. I.T. people study up on the latest technology, marketers keep up with the latest marketing techniques, etc. The most successful businesspeople go beyond their silo. They lear…
A Tale Of Two Customer Service Calls
Bad customer service is ubiquitous. Recently, I dealt with two companies. One who was a perfect example of what not to do and one who blew me away. The first company is Adobe. I have used Adobe software for over twenty five years. Periodically they ins…
What Goes Into Your Pencil?
When was the last time you really thought about your pencil? It sits on your desk until you need it. Let’s face it, you probably take it for granted. Take a moment and think about what had to happen for that pencil to get to you. Graphite had to …
How Clean Is Your Bathroom?
The bathroom tends to be one of the most overlooked areas in a business. This also makes it one of the most telling places. Your bathroom tells a lot about how you do business. The bathroom represents the attention to detail. Is it clean? Is it pleasan…
In Times Of Trouble Be A Buffalo
by Eric Lopkin In the book “Take The Stairs” author Rory Vaden talks about the difference between cows and buffalo when a storm hits. Cows instinctively run from a storm. When the storm overtakes them, they continue to run in the same direc…
The Key To Success Is Action
For many years, books like The Secret have popularized the idea of the law of attraction. The idea that putting your thoughts out into the universe to create results is a compelling one. It is also an important way to maintain a positive mindset. Howev…
Rely on Others to Improve Yourself
There’s a common misconception that individual development needs to happen…individually. Nothing could be further from the truth. Despite our common cultural notion of “self” improvement, the most successful efforts to self-improve have other people at…
Stop Underpricing Your Work
The dangers of overpricing your work are obvious: You can lose the deal and scare clients away. But charging low prices can signal low quality, making clients hesitant to work with you. To be sure you aren’t underselling yourself, develop a network of …
All Things Are Possible
by Eric Lopkin As business people we tend to get locked into doing things the way we always have. There are good reasons for this. Repetition makes us efficient. We tend to have the same types of situations repeat themselves and so we have developed wa…