email

 

When You Can’t Hit Unsend

Most people have made the mistake of hitting “reply all” on a private email or sending an insensitive message to the wrong person. After the panic sets in, you need to own the mistake. Approach the offended colleague quickly and apologize: “I’m sorry I…

Limit Constant Communication to Get More Done

You might be surprised to hear that some successful executives deliberately limit their phone and email use. It’s not easy to manage a team by phone — though phone conversations are a fine way to broadcast simple information, thoughtful listening while…