When You Can’t Hit Unsend

business coach, Businetiks, coaching, Communication, communications, consulting, email, Featured, life coach, responsibility, sensitivity, strategy
Most people have made the mistake of hitting “reply all” on a private email or sending an insensitive message to the wrong person. After the panic sets in, you need to own the mistake. Approach the offended colleague quickly and apologize: “I’m sorry I did it and even more sorry that I hurt/showed disrespect for […] The post When You Can’t Hit Unsend appeared first on The Modern Observer Group.
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Avoid Filler Language in Presentations

business coach, Businetiks, coaching, Communication, communications, consulting, Featured, presentation, speaking, strategy
Presenters often use the phrase “Does that make sense?” to gauge audience understanding. But this can convey a speaker’s uncertainty and signals that the audience might not comprehend or appreciate the content. To be an effective speaker, eliminate useless words and phrases like this one. Since you often include them unconsciously, record your next speech […] The post Avoid Filler Language in Presentations appeared first on The Modern Observer Group.
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Good Listeners Ask Good Questions

business coach, Businetiks, coaching, Communication, communications, consulting, Featured, listening, strategy
Some people equate good listening with sitting silently, nodding, making eye contact, and, when the speaker is done, paraphrasing what you heard. But these things are only part of what makes someone feel that you heard them. The best listeners go deeper by trying to understand the substance of what the other person is saying. […] The post Good Listeners Ask Good Questions appeared first on The Modern Observer Group.
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