When You Can’t Hit Unsend

business coach, Businetiks, coaching, Communication, communications, consulting, email, Featured, life coach, responsibility, sensitivity, strategy
Most people have made the mistake of hitting “reply all” on a private email or sending an insensitive message to the wrong person. After the panic sets in, you need to own the mistake. Approach the offended colleague quickly and apologize: “I’m sorry I did it and even more sorry that I hurt/showed disrespect for […] The post When You Can’t Hit Unsend appeared first on The Modern Observer Group.
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Tech Only Matters If It Affects The Customer

business coach, Businetiks, coaching, Communication, consulting, Customer, experience, Featured, jargon, life coach, strategy, technology
A few years ago I attended an event in which most of the attendees were programmers. As everyone introduced themselves they talked about what programming language they used and why it was the best. When it came to my turn I told them something none of them wanted to hear. I said, “Your customers don’t […] The post Tech Only Matters If It Affects The Customer appeared first on The Modern Observer Group.
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Is Personalization Limiting Choice?

business coach, Businetiks, choice, coaching, Communication, consulting, Customer, Featured, life coach, personalization, strategy
Go online and very often you’ll see a note that says something like, “You may also like…” recommending another article or item to buy. That recommendation comes from sites tracking your activity, collecting your data and making recommendations based on it. The drawback is that the “personalized” recommendations are also based on what people who […] The post Is Personalization Limiting Choice? appeared first on The Modern Observer Group.
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During Your Next Presentation, Use Your Hands to Project Confidence

business coach, Businetiks, coaching, Communication, consulting, Featured, life coach, presentation, speaking, strategy
When you’re in front of an audience, you want to project confidence. But when you’re nervous, your hands often flit about and fidget. Use one of these positions to keep your hands still. Practice in front of a mirror, then with friends, until it feels natural. Hold the ball. Gesture as if you are holding […] The post During Your Next Presentation, Use Your Hands to Project Confidence appeared first on The Modern Observer Group.
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Tell Your Customer’s Story

business coach, Businetiks, coaching, Communication, consulting, Featured, marketing, sales, storytelling, strategy
One of the most important elements to attracting potential clients is that they understand what you are offering. If they don’t have a clear idea of what you can do for them they won’t know why they should use your service or product. For complicated services, one of the best ways to convey what you […] The post Tell Your Customer’s Story appeared first on The Modern Observer Group.
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Network Marketers Need To Stop Recruiting

business coach, Businetiks, coaching, Communication, consulting, Featured, life coach, MLM, Network marketing, Process, sales, strategy
MLMs or Network Marketing companies exist by creating pyramid sales teams to sell their products. The participants make money on their sales plus the sales of the people who report to them. Due to this structure, the participants spend quite a bit of time recruiting. You’ve probably heard the pitches. They promise residual income and […] The post Network Marketers Need To Stop Recruiting appeared first on The Modern Observer Group.
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Network Marketers Need To Stop Recruiting

business coach, Businetiks, coaching, Communication, consulting, Featured, life coach, MLM, Network marketing, Process, sales, strategy
MLMs or Network Marketing companies exist by creating pyramid sales teams to sell their products. The participants make money on their sales plus the sales of the people who report to them. Due to this structure, the participants spend quite a bit of time recruiting. You’ve probably heard the pitches. They promise residual income and […] The post Network Marketers Need To Stop Recruiting appeared first on The Modern Observer Group.
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Avoid Filler Language in Presentations

business coach, Businetiks, coaching, Communication, communications, consulting, Featured, presentation, speaking, strategy
Presenters often use the phrase “Does that make sense?” to gauge audience understanding. But this can convey a speaker’s uncertainty and signals that the audience might not comprehend or appreciate the content. To be an effective speaker, eliminate useless words and phrases like this one. Since you often include them unconsciously, record your next speech […] The post Avoid Filler Language in Presentations appeared first on The Modern Observer Group.
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Tips To Promote Yourself

business cards, business coach, Businetiks, coaching, Communication, consulting, expert, Featured, marketing, promotion, social media, strategy
Promoting yourself can be a challenge, especially if you are typically modest. A little self-knowledge and confidence in your abilities can go a long way if you spend some time refining the skills it takes to advance your cause, whether it is for yourself or ultimately for your company. Additionally, don’t forget to start a […] The post Tips To Promote Yourself appeared first on The Modern Observer Group.
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